Terms & Conditions


Terms are 2% in 10 days, net 30 days with approved credit. To establish credit with ROC Supply call us at 585.670.1400 and ask for a credit application. ROC Supply requires three trade references and bank information. Visa, MasterCard, American Express and Discover Card are accepted at time of shipment only. All payments are due in U.S. Dollars. These terms and conditions supersede any prior Your Company terms and conditions.


All shipments may ship via UPS, UPS or common carrier per your request. (Products over 75 pounds and/or bulky products are generally shipped via common carrier.) Same day shipment is generally available on most in-stock products if orders are received by ROC Supply before 3 p.m. Eastern time. Expedited order express service, air freight and other premium shipping services are also available at additional costs. All shipping costs and duties are the responsibility of the purchaser. ROC Supply prepays shipping charges and adds them to your invoice for orders shipped via UPS and FedEx.  Shipments via other common carriers are shipped freight collect.  Contact ROC Supply for details regarding other options for shipping charges.  Inspect all shipments and report any shortages or damages to the delivering carrier immediately.


All prices are in U.S. Dollars. Prices do not include shipping; duties; handling charges (if any); federal, state and local taxes. Call ROC Supply to inquire about the availability of volume and/or quantity discounts. Prices are not guaranteed and are subject to change without notice. Due to the nature of the copper market, copper wire and copper cable prices may fluctuate.

Minimum Order

Orders/Releases under $35 are subject to a $5 handling charge. Combine your needs to minimize your charges. Some items are subject to minimum quatities. Backorders $10 and under will be canceled.

Material Safety Data Sheets (MSDS)

Some products have MSDS information available in the product detail and description page of our website at www.rocsupply.com. Use the search function in the gray menu. Enter the stock number of the product you are interested in and go to the item description to get the link for an MSDS PDF. If you need assistance, please call us at 585.670.1400 or email sales@rocsupply.com.

Limited Warranty

All products provided by and through ROC Supply are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to ROC Supply within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call ROC Supply at 585.670.1400 for return product information prior to shipping the product(s) to ROC Supply. The purchaser shall bear the cost of shipping and insurance on product(s) returned to ROC Supply.


Disclaimer and Limitation of Liability

All information provided by ROC Supply and on ROC Supplyy's website is subject to change without notice. ROC Supply shall in no event be liable to the original purchaser, its customers or to any other person or organization using or involving products purchased from ROC Supply for loss of use, lost profits, inconvenience, property damage, personal injury or death arising out of breach of warranty, breach of contract, delay, negligence, strict tort liability or otherwise. IN NO EVENT AND UNDER NO CIRCUMSTANCES SHALL ROC SUPPLY BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES. The entire liability of ROC Supply for any claim of loss, damage or expense from any cause whatsoever shall in no event exceed, at ROC Supply's option, the repair, replacement cost or purchase price paid for the product purchased from ROC Supply which directly gives rise to the claim. No action or proceeding against ROC Supply may be commenced more than twelve (12) months after the product from ROC Supply is initially shipped to the original purchaser.

Governing Law

ROC Supply Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to or application of conflicts or law rules and principles. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms and Conditions to be unenforceable, that provision will be enforced to the maximum extent permissible so as to affect its intent and the remainder of the Terms and Conditions will continue in full force and effect. Legal notices to ROC Supply shall be sent to: ROC Supply, 780 Ridge Rd. Webster NY 14580, Attn: Legal Dept.

Privacy Policy

ROC Supply respects the privacy of every individual who visits our website. We will not provide personal information to third parties for their commercial use. It is your responsibility to keep ROC Supply user ID's and passwords which access ROC Supply account information confidential. You can use the rocsupply.com website to change your ROC Supply account password. In some cases we may collect information about your IP addresses to help identify and analyze trends and statistics. This information is only used for the business purposes of ROC Supply. If you have submitted personally identifiable information through ROC Supply's website and would like that information deleted from our records, please email us.

Credit Payments on Account

To keep product prices as low as possible and to combat the rising credit card processing fees. Any payment on account that is over the 30 day aging schedule may incur a 3% convenience fee.